Reach Out to Our Field Branches & Administrative Support
Get in Touch With Our Field Network
Find your nearest rural branch, request a field officer center visit, or reach our dedicated toll-free borrower helpline.
Direct Communication
Headquarters & Support
Our administrative headquarters coordinates field logistics, treasury management, and borrower support across all rural districts.
Borrower Toll-Free Helpline
1800-425-7267
Monday – Saturday: 9:00 AM – 5:30 PM
Official Inquiries
support@samridhimfi.org
Response within 24 working hours
Head Office Address
Financial Hub Tower, 4th Floor, Barakhamba Road, Connaught Place
New Delhi, 110001, India
Grievance Redressal Cell
In accordance with the NBFC-MFI Fair Practices Code, borrowers with unresolved service issues may escalate directly to our Principal Nodal Officer:
Nodal Officer: Smt. Rekha Sharma (VP - Customer Protection)
Email: grievance@samridhimfi.org
Escalation SLA: Acknowledgement in 48h, resolution within 7 days.
Email: grievance@samridhimfi.org
Escalation SLA: Acknowledgement in 48h, resolution within 7 days.
Send Us an Inquiry
Fill out the form below and our regional field coordinator will connect with your group.
Regional Presence
Branch Network Directory
Find the nearest branch servicing your district with full credit and savings operations.
BR-DEL-01
Active
Metro Apex Branch (HQ)
New Delhi, Delhi
Floor 4, Financial Center, Connaught Place, New Delhi
+91 98100 12345
delhi.hq@samridhimfi.org
Mon–Sat: 9:00 AM – 5:30 PM
BR-UP-02
Active
Varanasi Rural Hub
Varanasi, Uttar Pradesh
Near Gram Panchayat Bhawan, Rohania, Varanasi, Uttar Pradesh - 221108
+91 98200 23456
varanasi@samridhimfi.org
Mon–Sat: 9:00 AM – 5:30 PM
BR-RJ-03
Active
Jaipur Gramin Branch
Jaipur, Rajasthan
Farmer Cooperative Mandi, Sanganer Road, Jaipur, Rajasthan - 302029
+91 98300 34567
jaipur@samridhimfi.org
Mon–Sat: 9:00 AM – 5:30 PM